SOFTWARE SUPPORT SPECIALIST
Full Time • Tomball
Benefits:
- Training & development
- Bonus based on performance
Company Overview
Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.
Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.
Software Support Specialist
Generator Supercenter is seeking a Software Support Specialist to support the rollout and ongoing success of our Revlinq software platform across locations nationwide. This role is based out of the Tomball, TX Headquarters and ideal for a technically skilled, customer-focused professional who enjoys problem-solving and helping teams get the most out of new CRM + technology.
Generator Supercenter is seeking a Software Support Specialist to support the rollout and ongoing success of our Revlinq software platform across locations nationwide. This role is based out of the Tomball, TX Headquarters and ideal for a technically skilled, customer-focused professional who enjoys problem-solving and helping teams get the most out of new CRM + technology.
Role Overview
The Software Support Specialist is responsible for supporting the successful launch, adoption, and ongoing optimization of the Revlinq software platform across Generator Supercenter locations. This role serves as the frontline support resource for franchisees and internal teams, ensuring system stability, high user adoption, and continuous improvement.
The Software Support Specialist is responsible for supporting the successful launch, adoption, and ongoing optimization of the Revlinq software platform across Generator Supercenter locations. This role serves as the frontline support resource for franchisees and internal teams, ensuring system stability, high user adoption, and continuous improvement.
Key Responsibilities
• Serve as first-line support for Revlinq issues from field locations
• Troubleshoot and resolve software, workflow, and user experience issues
• Serve as first-line support for Revlinq issues from field locations
• Troubleshoot and resolve software, workflow, and user experience issues
• Educate locations on Revlinq features, best practices, and workflows
• Conduct live and virtual training sessions for new locations and employees
• Assist with system integrations and data flow between Revlinq and other platforms
• Support software rollout and go-live activities for new locations
• Escalate complex issues to engineering or product teams with clear documentation
• Collaborate with internal teams to support enhancements and new feature releases
• Collect user feedback and recommend system improvements
• Maintain knowledge base articles, documentation, and training materials
What We’re Looking For
• Experience supporting SaaS platforms, CRM systems, or enterprise software
• Experience supporting SaaS platforms, CRM systems, or enterprise software
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with technical and non-technical users
• Comfort working in a fast-paced, growth-oriented environment
• Experience with software integrations or data workflows is a plus
• Ability to manage multiple priorities and meet deadlines
Why Generator Supercenter?
This role offers the opportunity to play a key part in launching and scaling a core technology platform that supports our nationwide growth for the largest network of branded residential dealers in North America. You’ll work closely with cross-functional teams and have a direct impact on how our locations operate every day.
This role offers the opportunity to play a key part in launching and scaling a core technology platform that supports our nationwide growth for the largest network of branded residential dealers in North America. You’ll work closely with cross-functional teams and have a direct impact on how our locations operate every day.
Success Metrics
• Ticket resolution time and first-contact resolution rate
• Ticket resolution time and first-contact resolution rate
• User adoption and feature utilization levels
• Reduction in repeat or recurring issues
• Location satisfaction with Revlinq support
• Successful rollout and stabilization of new software releases
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties necessary to meet the ongoing needs of the organization.
We are the Largest Residential Generator Installer in the state of Texas and are rapidly expanding across the US. Join us, be a part of our team!
***You must send in a resume. Walk-in applicants for this position will not be accepted***
Join The Generator Supercenter Family – Here it’s not just some catchy phrase; it’s a lifestyle. We’re looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.
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Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities