Benefits:

Free Friday Breakfasts
A positive and collaborative work environment
Company work truck is provided
Competitive salary
Health insurance
Paid time off
Training & development

Receptionist / Scheduling Coordinator
Full-Time | Monday–Friday | Fast-Paced Work Environment
Location: Generator Supercenter of Western Mass, 1285 Riverdale St. West Springfield MA 01089

Powering Peace of Mind
Generator Supercenter, Inc. is North America’s #1 Generac dealer. Our team is committed to delivering reliable, efficient, and innovative energy services that protect homes and businesses during power outages. As we continue to expand, we’re looking for a detail-oriented Receptionist / Scheduling Coordinator to keep our projects on track and our clients connected.

Position Summary

The Receptionist / Scheduling Coordinator plays a vital role in our business. As the first point of contact for our company, you must warmly welcome our customers and understand our products. You will also support our construction and installation operations. This position is responsible for managing daily job schedules, coordinating materials, tracking project progress, and supporting subcontractors and permit workflows. You'll work closely with construction superintendents, project managers, subcontractors, and vendors to ensure timely project completion and smooth operations.

Key Responsibilities

Scheduling & Coordination:

· Answering incoming phone calls and making outbound calls when necessary

· Creating and maintaining daily and weekly sales schedules for sales staff

Creating and maintaining daily and weekly construction and installation schedules based on field and project management inputs
Coordinating subcontractor activities and material deliveries to align with project timelines
Scheduling inspections, permitting appointments, and commissioning activities
Monitoring project progress and adjust schedules as needed to meet deadlines

Project Support & Documentation:

Setting up new jobs and ensuring proper documentation is uploaded and maintained
Assisting in preparing change orders, payment applications, and subcontractor agreements
Ensuring site documentation, permit, and task lists are up to date and completed
Submitting permit applications
Helping manage close-out procedures for completed projects, including permit resolution and task list sign-off

Communication & Team Collaboration:

Participating in regular project meetings to review progress, identify delays, and resolve scheduling conflicts
Maintaining clear, professional communication with all internal and external stakeholders

Additional Duties:

Supporting vendor negotiations and assist with estimating during the bid process
Providing administrative support to project and construction teams as needed
Communicating with customers on status and projected timelines
Making outbound calls to set sales appointments
Ensuring the reception area is tidy and presentable, with all necessary stationery and material (e.g., brochures, forms)
Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Qualifications

High school diploma or GED required; associate degree or trade school certification a plus
Previous experience in scheduling, construction coordination, project administration, or electrical service coordination
Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, Project)
Experience with work order systems and documentation control tools
Excellent communication, organization, and multitasking skills
Strong attention to detail and ability to meet deadlines in a fast-paced environment
Motivated self-starter with strong interpersonal skills
Experience coordinating with subcontractors, vendors, and inspectors

Preferred Skills:

Knowledge of residential or commercial generator installation processes
Construction industry experience, particularly in electrical or energy services
Familiarity with permitting and inspection coordination
Familiarity with electrical systems (AC/DC)

Why Work at Generator Supercenter?

Be part of a national leader in energy solutions and backup power systems
Support meaningful projects that bring peace of mind to customers during power outages
Work in a collaborative, growth-oriented environment
Opportunity for advancement in a growing and innovative company

Apply today to join Generator Supercenter as a Scheduling Coordinator and help us keep projects on track and homes powered when it matters most.

Join The Generator Supercenter Family – Here it’s not just some catchy phrase; it’s a lifestyle. We’re looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.

^{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.}

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